From implementation to continuous support, ECLIPSE SOLUTIONS GROUP is poised to service your business with the expertise required to stay ahead of the pack. We deliver global technology solutions and support that keep you at the leading edge, so your business is thriving.
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Our approach may seem simple- focus on high quality customer service while offering agile and comprehensive technology solutions.
But there are many components involved and our team of technology experts works with you to devise a system that serves you. We have invested years fine-tuning our process so that we deliver the highest functioning IT services for our clients.
One size does not fit all here. We are committed to designing and implementing custom IT solutions. Our many years in operation have exposed us to many facets of IT design and performance. Our team of technology experts works with you to develop the most advantageous solutions for your particular needs.
As our expertise continues to expand, we offer cutting edge technology solutions that benefit our clients in multiple ways. With ECLIPSE SOLUTIONS GROUP as a partner, be prepared to experience unlimited access to the technology solutions and support necessary to launch and grow your business. This includes access to planning and tools that keep your business functioning smoothly.
Our years of experience strengthened our commitment to customer service and comprehensive technology support. Industry surveys have revealed that more and more employees find implementing new technology can be overwhelming. Respondents report feeling ‘information overload’, which increases anxiety and tends to overcomplicate operations. Additionally, a majority of those surveyed feel that their relationship with IT and other users seems disconnected. The most cited example was new technology intending to make the organization more efficient but missing the mark and creating processes that were burdensome.
When surveyed, many enterprise technology users expressed concerns about using too many systems and not receiving adequate training on those systems to allow full utilization. Most employees find searching for data across multiple platforms and systems, often having to switch back and forth, tends to become complicated and confusing. Taking the time to properly learn how to operate each system and operating multiple systems simultaneously remains an area of concern. Thorough and organized implementation boosts user confidence and increases productivity.
As technology evolves at a quickening pace, it is imperative to remain competitive. Your customers and your business demand it. Selecting the right partner to deliver custom IT solutions is a critical step in your success.
Here is a brief outline of our process, to provide an understanding of our commitment to our clients.
The first step involves a comprehensive review of your systems and processes. During our initial evaluation, we determine your technology needs and measure how effective your current operations are- is there room for improvement and are there efficiencies that can be introduced to enhance productivity?
Once your dedicated team has collected this information, they begin to plan technology initiatives that are aligned with your business goals. We work in conjunction with you to understand and plan short- and long-term technology initiatives. What services and talent are needed to ensure your business goals will be met?
After further exploration with your team, our experts decide on the best technology and solutions to implement in order to achieve those goals. We have expertise in several technological disciplines, which provides our clients with a large source of up-to-date options.
The next stage involves integrating your technology initiatives into actionable plans. We work closely with you to develop and implement a comprehensive plan. What tools are needed for a successful deployment of an end-to-end solution? The design and test phases serve as roadmaps to successful implementation.
Monitoring the operational efficiency and cost management of your custom solution is the next step in our process. Have the stated goals been met, and is the system operating at the level of expectation? Are there adjustments that need to be introduced? Evaluating the plan for effectiveness and updating strategy as needed is continuous.
These are the initial steps we take when partnering with you to furnish a comprehensive IT strategy. Planning, testing, implementing, and integrating your IT system creates a stable foundation for growth and improvement. Of course, this is a general outline of our process and methods. We are positioned to assist you in managing and adapting your core business operations.
ECLIPSE SOLUTIONS GROUP is your partner in solving strategic and functional IT issues so that your business remains stable and is able to adapt and grow.
Strategy, design, and implementation is how we assist you in achieving these goals. Our three main service areas are IT Consulting, Support Services (including migration and upgrades), and Network Security. The benefits of selecting ECLIPSE SOLUTIONS GROUP as your technology provider include years of experience in designing data and network solutions.
One size does not fit all here. We are committed to designing and implementing custom IT solutions. Our many years in operation have exposed us to many facets of IT design and performance. Our team of technology experts works with you to develop the most advantageous solutions for your particular needs.
As our expertise continues to expand, we offer cutting edge technology solutions that benefit our clients in multiple ways. With ECLIPSE SOLUTIONS GROUP as a partner, be prepared to experience unlimited access to the technology solutions and support necessary to launch and grow your business. This includes access to planning and tools that keep your business functioning smoothly.
Many businesses find themselves at a crossroad- in order for them to continue to provide quality products and services they must determine how to improve and grow. Technology is at the center of that decision. Do you need, and can you afford to build a new system, buy a new system, or enhance your current technology? These are critical decisions for most businesses. What impact will these decisions have on day-to-day functions, and what are the potential costs associated?
We can help you weigh your options and determine the next steps towards success. Considering specifications and inventorying your current resources is part of the initial consultation. We offer a wide selection of technology services and solutions to meet your needs. We determine the functional requirements necessary with how your current system is serving those needs and develop a technical plan. At each phase we measure and evaluate your business needs. Creating the right plan and using the best technology are key elements in process improvement.
Consolidate or upgrade? Integrate or migrate? What are the most efficient ways to manage and maintain stable IT operations? These are a few of the questions explored during the initiation, planning, and timeline of service implementation.
We want our clients to increase their productivity and efficiency. There are different strategies associated with each decision. Each plan must be defined, designed, and tested. The implementation and support stages can be complicated, but our experts work closely with clients to determine the best methods for them to proceed. We aim to provide additional benefits to planning around the services requested, while simultaneously reducing costs.
Your data is priceless. Keeping your data secure while providing high performance with reliable access is at the core of a healthy organization. A network with security and function inherent in the design safeguards your systems from breaches or incidents. Administering network operations and security prevents operational interruptions and data corruption. Our experts are here to assist you with their full attention in implementing a well-planned strategy. We provide technical documentation and training for all network resources. Regular network administration includes the successful execution of design, installation, troubleshooting, intrusion detections, and regular backups.
Background: Existing technology consists of a legacy network and add-on components. Software functionality is diminished. As new hardware and software has been introduced over the last few years, components and applications do not always function properly. Users and customers are frustrated.
Negative impacts on customer service and delivery; customer base is not being served as expected. Growth has been hampered by intermittent poor performance. Customer feedback and social media posts reflect lowered satisfaction.
Options: New build or modify the existing network and equipment.
Contingencies: Compatibility, Cost, Downtime, User Training
Proposed Solution: After consultation and review, a custom build with consideration for a faster application response, intuitive dashboard, and delivery of real-time reports.
Results: Installation and training completed within proposed timeframe. Improvement in data retention and customer service requests, including a 49 % reduction in incidents and a 65% increase in productivity.
Reach out today and see how ECLIPSE SOLUTIONS GROUP can help your organization identify areas for growth and upgrades in your technology and security sectors!